CANCELLATION &
REFUND POLICY

SALON CHEZ PIERRE
48 HOURS CANCELLATION POLICY

Your appointments are very important to us, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48 hours notice for cancellations. You can cancel your appointment by calling the salon 24/ 7 at 778-298-1964.

During business hours you will likely speak to someone, if outside of business hours a voice mail stating your full name, phone number will be accepted as your cancellation.

STRICTLY ENFORCED 48 HOUR CANCELLATION POLICY!

A deposit is required for all colour services.

Your deposit maybe forfeited in the event of :

• Rescheduling without at least 48 hours of notice.
• Arriving 30 minutes late for your appointment.
• No-Shows or Cancellations that are past the 48 hours notice limit.
• Changing your mind, for example, you booked for highlights and you decide to downgrade your hair service.

NON refundable deposit!

Should you cancel your appointment 48 hours before your booking time, your deposit will remain on file to be redeemed on your next service. You can also redeem your deposit by purchasing retail products from the salon. The deposit is redeemable for services or retail products.

• Less than 48 hour notice will result in a charge equal to 50% of the reserved service amount.
• “NO SHOWS” will be charged 100% of the reserved service amount. 

Thank you for your understanding!

The 14 DAYS SATISFACTION GUARANTEE

At SCP we make a promise that you will love your hair, its called the 14 day satisfaction  guarantee. if you have any concerns about your haircut or colour and want to address the  deficiencies , drop in or call us or simply book a hair appointment within 14 days of the service  being performed and we will re-cut, alter the work that was done so that it meets your approval. 

Since our opening October 1-2015 we have served over 5,000 people who have received  services such as, balayage, highlights, blonding services and haircut designed to faceshape. A  hairstyle is not about how much we cut but rather what shape are we trying to create and why  are choosing such shape.  

If you are looking for a new salon or a new hairdresser, book yourself in for a 15 min  consultation. The consultation will cost you $30 however that $30 dollars becomes a credit  towards your service, as long as you book within 30 days.

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REFUND POLICY

HAIR PRODUCTS MONEY BACK GUARANTEE!

Liquid products, such as shampoo, conditioner, hairspray and the like , if you buy a product that you don’t like for any reason, we will take it back within 60 days of purchasing,  even if the product is half empty for a credit, exchange or refund.

Hairstyling hot tools , brushes and combs are a final sale. NO REFUNDS or credits will be issued. If the product is defective and within a year of purchase we will replace it with same or similar product.