Your appointments are very important to us, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 48 hours notice for cancellations. You can cancel your appointment by calling the salon 24/7 at 778-298-1964. During business hours you will likely speak to someone, if outside of business hours a voice mail stating your full name, phone number will be accepted as your cancellation.


A $100 deposit is required for all colour services.

Your deposit maybe forfeited in the event of :

  • Rescheduling without at least 48 hours of notice. 
  • Arriving 30 minutes late without informing the studio or stylist. 
  • No-Shows or Cancellations that are past the 48 hours notice limit.
  • Changing your mind, for example, you booked for highlights and you decide to downgrade your service to a haircut.

NON refundable deposit!

Should you cancel your appointment 48 hours before your booking time, your deposit will remain on file to be redeemed on your next service. You can also redeem your deposit by purchasing retail products from the salon. The deposit is redeemable for services or retail but non refundable.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that  appointment time and clients on our waiting list miss the opportunity  to receive services.

Since the services are reserved for you personally, a cancellation fee will apply. We will be asking for a credit card to have on file.

  • Less than 48 hour notice will result in a charge equal to 50% of the reserved service amount.
  • “NO SHOWS” will be charged 100% of the reserved service amount. 

Thank you for viewing and supporting our policies criteria.


As a courtesy, our appointment software will EMAIL and/or TEXT you 72 hours prior to confirm your service and 24 hours to remind you about the appointment. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

Check out all our services

haircuts & 

colouring & vivid colour

highlights & balayage